Recently I stumbled upon a presentation by the organizational leadership training office of a major entertainment corporation. The point of the presentation was essentially how to get all your employees on board with operational priorities and standards. The priorities of the corporation were presented as: Safety Courtesy Show Efficiency The presenters went to great lengths to make it clear that these were not a list of values (there’s nothing here about human life, or integrity, or anything similar), but were a decision making tool. These are not just a list of random items, but are given in order so that the higher something is on the list, the more inviolable it is. For instance, courtesy is the second on the list and the corporation always wants to be courteous to its customers – unless safety is involved. If someone is in danger of being hurt, it is acceptable to be reasonably discourteous to a customer. Otherwise, courtesy is more important than efficiency in doing one...
Ramblings and observations